Privacy Policy

At Caywork, we understand how important privacy is to our customers. This privacy policy outlines our rigorous approach to data protection, detailing our commitment to the responsible collection, use, safeguarding, and disclosure of your personal information. We want to ensure you feel confident trusting us with your information, and this policy is designed to help you understand our practices.

Privacy by Design

In line with our commitment to privacy, we have incorporated a Privacy by Design strategy into our operations. This means that we consider privacy from the very first step of our service design process, right through to the final delivery of products. It's not just an afterthought or a box to be ticked; it's an integral part of our approach. Through this strategy, we have implemented robust measures to ensure that your personal data is not only secured but also kept confidential, meeting and exceeding industry standards. This policy applies to all personal information collected by Caywork through our website.

Data Collection

We collect the following types of personal information:

  • Email Address
  • Payment Information (processed through a third-party payment gateway)
  • Frontend Interactions: We will automatically capture frontend interactions such as clicks, submits, and more. This data is collected in a pseudonymized form, ensuring that it cannot be traced back to individual users.

We collect this information through our website's order forms, account registration, and customer service interactions.

Disclosure of Information

We use the collected information for the following purposes:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Communicating with customers about their orders and account information
  • Improving our website and services

We do not share personal information with third-party companies for marketing or promotional purposes. We may disclose personal information to our service providers, such as payment gateways, to facilitate the processing of orders and provision of services. However, we do not share identifiable information with third-party agents or users.

When utilizing agents, we employ third-party tools to manage and facilitate these services. We do not share identifiable information with these third-party tools; any data exchanged is anonymized or pseudonymized to protect your privacy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need to use your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include, but are not limited to, encryption, secure servers, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

No Cookies for Monsters

At Caywork, we pride ourselves on our commitment to privacy. That's why we do not use cookies on our website. We believe in providing a secure and private experience for our users, ensuring that your data remains protected at all times. With Caywork, you can be confident that your privacy is our top priority.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to the Policy

This privacy policy is not set in stone. As we continue to evolve, our practices may change, and any changes to our privacy policy will be posted on this page. We encourage you to check back periodically to stay informed about how we are protecting your information. This policy was last modified on [19/07/2025].

User Rights

Customers have the right to:

  • Access their personal information
  • Correct or update their personal information
  • Request deletion of their personal information

Contact Information

If you have any questions or concerns about this privacy policy, please contact us at [email protected].