Privacy Policy
Last Updated: 2026-07-31

At Caywork, we understand how important privacy is to our customers. This privacy policy outlines our rigorous approach to data protection, detailing our commitment to the responsible collection, use, safeguarding, and disclosure of your personal information. We want to ensure you feel confident trusting us with your information, and this policy is designed to help you understand our practices.

Privacy by Design

In line with our commitment to privacy, we have incorporated a Privacy by Design strategy into our operations. This means that we consider privacy from the very first step of our service design process, right through to the final delivery of products. It's not just an afterthought or a box to be ticked; it's an integral part of our approach. Through this strategy, we have implemented robust measures to ensure that your personal data is not only secured but also kept confidential, meeting and exceeding industry standards. This policy applies to all personal information collected by Caywork through our website.

Data Collection

We collect the following types of personal information:

  • Email Address
  • Payment Information (processed through a third-party payment gateway)
  • Billing details required to process a payment, such as your full name, billing address, phone number, and, for purchases in Turkey, your national identity number
  • Frontend Interactions: We automatically capture frontend interactions such as clicks, form submissions, page views, and errors for the purpose of monitoring, debugging, and improving our website and services. This telemetry is collected via our observability provider (Grafana Faro) and includes technical details such as your IP address, browser type, referring page, and, when you are signed in, your account identifier. This data is used to diagnose errors and understand how users interact with the site; it is not sold or shared for advertising.

We collect this information through our website's order forms, account registration, and customer service interactions.

Disclosure of Information

We use the collected information for the following purposes:

  • Processing and fulfilling orders
  • Providing customer service and support
  • Communicating with customers about their orders and account information
  • Sending marketing communications, but only if you have opted in
  • Improving our website and services

We do not share personal information with third-party companies for marketing or promotional purposes, and we do not sell your personal information.

We may disclose personal information to the following service providers, who process it only to deliver services to you:

  • Payment gateways to process payments
  • An email service provider to send transactional and, with your consent, marketing emails
  • Our hosting and authentication provider , which stores account data
  • Our observability provider, which receives telemetry about how you use the site

We do not share identifiable information with third-party agents or users. When utilizing agents, we employ third-party tools to manage and facilitate these services. We do not share identifiable information with these third-party tools; any data exchanged is anonymized or pseudonymized to protect your privacy.

Marketing Communications

If you choose to receive marketing emails (for example, by ticking the consent box when creating your account), we will use your email address to send you information about new features, special offers, and more, through our email service provider. You may withdraw your consent at any time by toggling the Marketing Consent setting under Security & Privacy in your account, or by clicking the unsubscribe link in any marketing email. Withdrawing consent does not affect the processing of your data that took place before it was withdrawn.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need to use your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include, but are not limited to, encryption, secure servers, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

No Cookies for Monsters

At Caywork, we pride ourselves on our commitment to privacy. We do not use cookies or similar technologies for advertising or cross-site tracking, and we do not build advertising profiles of our users. We do use a small number of essential cookies required for the website to function, such as cookies that keep you signed in to your account and remember your preferences. These cookies cannot be disabled without breaking core functionality. With Caywork, you can be confident that your privacy is our top priority.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to the Policy

This privacy policy is not set in stone. As we continue to evolve, our practices may change, and any changes to our privacy policy will be posted on this page. We encourage you to check back periodically to stay informed about how we are protecting your information.

User Rights

Customers have the right to:

  • Access their personal information
  • Correct or update their personal information
  • Request deletion of their personal information
  • Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe.

Contact Information

If you have any questions or concerns about this privacy policy, please contact us at [email protected].

© 2026 Caywork. All rights reserved.
Privacy Policy